solve your attribution problems
Overhaul your CX function
solve your attribution problems
Overhaul your CX function
I'm currently Head of Experience for Kinship. We're using technology, great content, and innovation to understand pets' needs so we can improve their lives. Previously, I was the Head of Customer Experience for The Farmer's Dog, responsible for a 225+ person frontline service team and CX strategy. I came to the Farmer's Dog after leading the "Big Idea" design practice for at BNY Mellon. Previously, I founded Ogilvy & Mather's strategy practice that helped clients with sales, service, and employee experience challenges. My work centered on “making brands human." Marquee clients included American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc.An expert in transforming how employees bring brands to life inside customer interactions, I empower employees to deliver relevant, valuable customer experiences.
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How The Starters Stacks Up:
The Starters | Marketerhire | Upwork | Full-time HIre | Agency | |
|---|---|---|---|---|---|
| Time to hire | Less than 24 hours | 3-5 days | 1-2 weeks | 4-12 weeks | 4-12 weeks |
| Hire by the hour |  | | |  | |
| Cost | Starting at $50/hr | $90/hr - $200/hr | Starting at $10/hr | $50 - $200k / year | $10 - $50k / mo |
| Vetting Process | Experience review, interview, sample work, reference check | Experience review, interview | None | N/A | N/A |
| Full marketplace visibility | | | | N/A | N/A |
| Minimum Committment | None | $1,500/mo | None | None | 6-12 months |
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