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Access the best talent in e-commerce
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Easily generate contracts & pay invoices on platform
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Choose your preferred plan
Monthly
Yearly (save $1,200)
Access the best talent in e-commerce
Hire unlimited freelancers, with no commissions or fees
Easily generate contracts & pay invoices on platform
Free consulting calls with 250+ e-commerce leaders
Get priority, white-glove support via Email & Slack
No contracts, cancel anytime
Join Now - $295/mo
Access the best talent in e-commerce
Hire unlimited freelancers, with no commissions or fees
Easily generate contracts & pay invoices on platform
Free consulting calls with 250+ e-commerce leaders
Get priority, white-glove support via Email & Slack
No contracts, cancel anytime
Hire full-time with no recruiting fees (annual plan only)
Join Now - $195/mo
Join 500+ Brands on The Starters

Join The Starters Membership

Choose your preferred plan
Monthly
Yearly (save $1,200)
Access the best talent in e-commerce
Hire unlimited freelancers, with no commissions or fees
Easily generate contracts & pay invoices on platform
Free consulting calls with 250+ e-commerce leaders
Get priority, white-glove support via Email & Slack
No contracts, cancel anytime
Join Now - $295/mo
Access the best talent in e-commerce
Hire unlimited freelancers, with no commissions or fees
Easily generate contracts & pay invoices on platform
Free consulting calls with 250+ e-commerce leaders
Get priority, white-glove support via Email & Slack
No contracts, cancel anytime
Hire full-time with no recruiting fees (annual plan only)
Join Now - $195/mo
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Michael

Hire Michael Today And

solve your attribution problems

Improve your customer support

Improve your customer support

Automate your manual processes

Lower your customer support expenses

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Hire
Michael
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Michael

Hire Michael Today And

solve your attribution problems

Improve your customer support

Improve your customer support

Automate your manual processes

Lower your customer support expenses

Michael

CX Director / Head of Retention
Philadelphia, PA

11-20 /hr(s) per week

All Star
Free Consulting Calls
Full Time
Hire
Michael
Hire
Michael
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Michael
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About

Michael is the founder of Bair Consulting focused on consulting/fractional leadership for startups and growth companies in B2C subscription, DTC e-commerce, and B2B SaaS. He is a customer experience executive who cares deeply about wowing customers, exceeding goals, and developing future leaders. He was previously on the executive team at publically traded DTC e-commerce company FIGS. He has worked at diverse organizations from startups to Fortune 50 companies, including B2B SaaS, B2C subscription, and DTC e-commerce. He has been a senior leader on 3 exits including a 2021 IPO. He has managed customer success, inside sales, customer support/service, and quality assurance teams. He has built teams from scratch to 100-plus people. He loves working with organizations looking to build a customer experience they are proud of and their customers love. He can help your business retain more customers that refer more customers.

Hire Michael for...

Paid Consulting Call
$
200
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
200
Monthly Retainer
Fractional CXO/Head of CX
Starting at
$
4000
Customer Support Audit
People, Process, and Platform review of your current CX strategy
Starting at
$
600
Starting at
$
Starting at
$

Hire Michael for...

Paid Consulting Call
$
200
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
200
Monthly Retainer
Fractional CXO/Head of CX
Starting at
$
4000
Customer Support Audit
People, Process, and Platform review of your current CX strategy
Starting at
$
600
Starting at
$
Starting at
$

Skills

Account Management
Business Strategy
Consumer Insights
Customer Experience
Customer Service
Leadership
Management
Retention Strategy
Team Building

Tools

No items found.
Asana
HubSpot
Trello
Zendesk

Industry Experience

Apparel & Accessories
B2B SaaS
Consumer Technology

Brand Experience

FIGS / ServiceTitan / Inspire

Case Studies

Created FIGS best-in-class customer experience
Read More
Created FIGS best-in-class customer experience
Read More

Join The Starters for full access

Become a member

How The Starters Stacks Up:

The Starters

Marketerhire

Upwork
Full-time HIre
Agency
Time to hireLess than 24 hours3-5 days1-2 weeks4-12 weeks4-12 weeks
Hire by the hourcheck-iconcheck-iconcheck-iconX-iconX-icon
CostStarting at $50/hr$90/hr - $200/hrStarting at $10/hr$50 - $200k / year $10 - $50k / mo
Vetting ProcessExperience review,
interview, sample work,
reference check		Experience review,
interview		NoneN/AN/A
Full marketplace visibilitycheck-iconX-iconcheck-iconN/AN/A
Minimum CommittmentNone$1,500/moNoneNone6-12 months
Meet the Starters

THE ONLY FREELANCER MARKETPLACE BUILT FOR E-COMMERCE BRANDS, AND FULLY VETTED BY E-COMMERCE EXPERTS.

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WHY YOU SHOULD CHOOSE THE STARTERS

Top-tier Talent

You've experienced the pain of using Upwork and Fiverr. Our 3- step vetting and verification process ensures you have only the best talent to choose from.

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Browse & contact 250+ Starters directly from our online platform. No recruiters, account managers, or turnaround delays to deal with.

No Commissions

Direct freelancer relationships with no ongoing commissions or rate premium charged to brands or freelancers. We only charge our flat monthly subscription- nothing else.

IT’S TIME TO UPGRADE FROM UPWORK

Become a Starters member and gain access to top-tier e-commerce talentyou can’t find anywhere else.
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Hire

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for...

30 Minute Consulting Call
Free
Paid Consulting Call
$
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Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
Heading
Monthly Retainer
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Starting at
$
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Starting at
$
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Starting at
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Starting at
$
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Hire
James

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Join The Starters for full access to our expert-vetted, curated talent roster and unlock flexible hiring with zero commissions, recruiting fees, or rate markups. The Starters is the go-to talent platform for e-commerce. Join hundreds of e-commerce brands like Jones Road Beauty, Italic, and Fresh Clean Tees in unlocking the power of elite talent.
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Michael

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