Michael is the founder of Bair Consulting focused on consulting/fractional leadership for startups and growth companies in B2C subscription, DTC e-commerce, and B2B SaaS. He is a customer experience executive who cares deeply about wowing customers, exceeding goals, and developing future leaders. He was previously on the executive team at publically traded DTC e-commerce company FIGS. He has worked at diverse organizations from startups to Fortune 50 companies, including B2B SaaS, B2C subscription, and DTC e-commerce. He has been a senior leader on 3 exits including a 2021 IPO. He has managed customer success, inside sales, customer support/service, and quality assurance teams. He has built teams from scratch to 100-plus people. He loves working with organizations looking to build a customer experience they are proud of and their customers love. He can help your business retain more customers that refer more customers.