Mixhers is an incredible women-led brand innovating women's healthcare and supplements. Like most subscription brands, they faced issues with churn. Over a one hour discussion, I helped them arrive at a better retention strategy, which resulted in lowering their monthly churn from 13% to 9%.

One of the most common issues for subscription brands is people canceling because they have too much product, but the truth is they have too much product because they aren't using it. Much of the advice and insight I shared with Mixhers came back to educating customers on using the product and onboarding them to the experience.

This format is the most common way I engage with brands. We spend an hour talking through your customer journey, diving into your conversion and retention data, and essentially outlining the current state of your program. Some brands need help with acquisition, some with retention, and many with both.

The deliverables for calls like these are essentially action-items for you to do within your business. Most brands just need help cutting through all the noise and arriving at what is going to drive both short-term wins and long-term growth for their brand.